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Is all publicity good publicity?

by Mel Starrs on November 29, 2006

in News, Uncategorized

Watchdog have been uncovering rogue solar water heating traders over the past couple of weeks.  The question is – is this bad publicity or can the industry exploit this opportunity and put a positive spin on the situation by raising public awareness of the technology?  Watchdog couched the story as ‘Solar water heating is becoming the new double glazing’. My advice?  Emphasise the fact that solar hot water won’t cost you £10,000 and will save you money.

Watchdog have also been looking into complaints against Warmfront.  Two energy efficiency stories in one week!  The report on Warmfront isn’t up on the website yet – the main complaint was the use of approved contractors who quoted much more than local unapproved contractors, with loans needing to be topped up by the applicants.  It wasn’t clear from the story if the quotes were exactly like for like – obviously this needs to be clarified.

 

  • parsley

    I can identify with the WarmFront story. had three local quotes for c£4,000 then applied for grant 6 months later. Got maximun grant of £4,000 and still had to cough up an extra £2,000 !!!

  • parsley

    I can identify with the WarmFront story. had three local quotes for c£4,000 then applied for grant 6 months later. Got maximun grant of £4,000 and still had to cough up an extra £2,000 !!!

  • warmsure worker

    As an advisor on the warmsure breakdown team, I receive a multitude of calls every day.
    People forget that we are government funded, and have limited resources. I try helping people daily, and sometimes people ring up for stupid things that arent boiler or central heating related.
    Some people won’t even listen to us as we try helping them, a good percentage of calls we can help customer fix over the phone, but they demand an engineer.
    People who have no hot water and central heating take priority over those who have a radiator that doesn’t work, and some customers can’y understand this.
    I enjoy my work, and helping people who appreciate what we are trying to do, what I resent are those who shout and swear at us and demand their problem is more important than anybody elses problem.
    We are human after all, and those who are ‘vunerable’ will always come first in my eyes.
    I had a call last week, where I did everything in my power that I could, and got an engineer out to a customer. I followed it up over the course of a week, and the customer and her nephew couldn’t believe how much help I had given them, and the constant contact I had with them.
    All advisors are like this, and we don’t deserve to be sworn at because our engineers are working flat out to try fixing all the jobs as quickly as they come in.
    Give us a break and help us to help you, thats what I say!!!

  • http://none warmsure worker

    As an advisor on the warmsure breakdown team, I receive a multitude of calls every day.
    People forget that we are government funded, and have limited resources. I try helping people daily, and sometimes people ring up for stupid things that arent boiler or central heating related.
    Some people won’t even listen to us as we try helping them, a good percentage of calls we can help customer fix over the phone, but they demand an engineer.
    People who have no hot water and central heating take priority over those who have a radiator that doesn’t work, and some customers can’y understand this.
    I enjoy my work, and helping people who appreciate what we are trying to do, what I resent are those who shout and swear at us and demand their problem is more important than anybody elses problem.
    We are human after all, and those who are ‘vunerable’ will always come first in my eyes.
    I had a call last week, where I did everything in my power that I could, and got an engineer out to a customer. I followed it up over the course of a week, and the customer and her nephew couldn’t believe how much help I had given them, and the constant contact I had with them.
    All advisors are like this, and we don’t deserve to be sworn at because our engineers are working flat out to try fixing all the jobs as quickly as they come in.
    Give us a break and help us to help you, thats what I say!!!